HOW IPG BILLS YOU FOR YOUR TREATMENT6 phases to our smooth billing cycle
Therapy is a weekly process, with each session costing a copay or a set fee. The best way we found to bill our clients is twice per month, as client’s balances become due. All clients put a credit or debit card on file which we’ll charge without clients having to manually submit payments or send checks anywhere!
Below is how our process works.
Prior to your initial appointment, you will receive a tentative confirmation of your session with instructions to fill out the Consent to Treatment and Payment Authorization Form where you will put your card on file.
See your therapist and start your treatment!
If you’re using insurance, your session(s) will be submitted to insurance for them to process. When we receive their Explanation of Benefits, we post it to your account and we move to the next phase.
On the 1st and 15th of every month, we generate an invoice which shows your balance to pay (copays, deductible, fees due, etc) for sessions you recently had or for sessions your insurance recently finalized. Each invoice will have a due date about 10-14 days later, and we’ll send you a secure text message letting you know that you have a balance and which card will be charged on which date.
You can review your invoice by logging into your portal. Or you can request a copy of it through our offices. You can also choose to pay the balance yourself here, and you can update your card on file at anytime.
On the first business day following each invoice due date, or shortly thereafter, your card will conveniently be charged your outstanding balance. No need for you to do anything!