6 phases to our smooth billing cycle

Therapy is a weekly process, with each session costing a copay or a set fee. The best way we found to bill our clients is twice per month, as client’s balances become due. All clients put a credit or debit card on file which we’ll charge without clients having to manually submit payments or send checks anywhere!

Below is how our process works.

Phase One

Prior to your initial appointment, you will receive a tentative confirmation of your session with instructions to fill out the Consent to Treatment and Payment Authorization Form where you will put your card on file.

Phase Two

See your therapist and start your treatment!

Phase Three

If you’re using insurance, your session(s) will be submitted to insurance for them to process. When we receive their Explanation of Benefits, we post it to your account and we move to the next phase.

Phase Four

On the 1st and 15th of every month, we generate an invoice which shows your balance to pay (copays, deductible, fees due, etc) for sessions you recently had or for sessions your insurance recently finalized. Each invoice will have a due date about 10-14 days later, and we’ll send you a secure text message letting you know that you have a balance and which card will be charged on which date.

Phase Five

You can review your invoice by logging into your portal. Or you can request a copy of it through our offices. You can also choose to pay the balance yourself here, and you can update your card on file at anytime. 

Phase Six

On the first business day following each invoice due date, or shortly thereafter, your card will conveniently be charged your outstanding balance. No need for you to do anything!

And that’s it! Wash, rinse and repeat (two weeks later)

To Summarize: You do not need to login or submit payments yourself. We take care of it for you. But you can always check your balance, pay it yourself if you choose, make other payment arrangements or ask our billing office any questions.

Review or Pay your Invoice