How do I login? I don’t know my username…
From the blue login screen, please click on “Forgot Password.” On the next screen click on “Use Email Address.” Type in the email address you first put on file with us (to fill out the Appointment Request Form), and click Reset. Follow the instructions from there.
What should I do once I log in?
How does patient invoicing work?
This week, you will receive an invoice for any outstanding balances due. These balances might date back to last year, 2020. The current invoices you see will only be for outstanding balances due. Please pay these amounts due to bring your account up to date.
Where can I find records of payments I already made?
Beginning next month we anticipate starting monthly invoicing which will also include all payments made, and those invoices can act as receipts for your convenience.
How will I know when there is a new invoice due?
The best way is to enable notifications from your portal: Once logged in, please click on your name on the top left of the screen. Then click on Notifications. Select the methods through which to be notified about new invoices, as well as for messages from your therapist or our billing office.
What do I do if I cannot log in?
Please contact us right away at 908-228-2740, ext. 2, or email email@example.com.
Isn’t my credit card already stored in the portal?
No. For security reasons, the card you originally stored on file with us will not appear in your portal; you will need to enter one (and store it) afresh.
Why don’t I see an invoice in my portal?
If you do not see any invoice in your Patient Portal, it means you either do not have any balance due or we are still working to clarify your balance. Please check back in a few days.
What if I don’t pay the invoice by the due date?
As part of your original intake process with IPG, you have placed a card on file with our offices and authorized us to use it to pay your outstanding balances. After three weeks from the date of the invoice (the due date), for your convenience, your card on file will be charged the entire amount shown on the invoice, unless you have contacted us and made other arrangements with us prior to this date.
Why do I see old balances from last year?
Due to significant challenges with ongoing changes to insurance billing, as well as software and staffing turnovers, during the Covid-19 pandemic, we are still processing balances from 2020. We apologize for any inconvenience this may have caused.
What if my credit card has changed since I initially put it on file with your offices?
If your card on file is declined, or we do not have a current, valid card stored, and you have an unpaid balance, you and your therapist will be notified to pause sessions until your balance is paid.
What if I disagree with the balance shown on the invoice? What if I have questions about it?
We’re happy to help. Please call us at 908-228-2740, ext. 3, or email firstname.lastname@example.org